Associate, Managed ERP Services
As an Associate, Managed ERP Services at Forterro, you will be based in our Sofia office, working within a flexible and dynamic team.
You will get the opportunity to work in a broad technical role with competent and engaged colleagues. You will be a vital member of this new team, playing a key role in its development and contributing to the long-term success. This role not only offers significant opportunities for professional growth but also specializes in AWS/Cloud and Jeeves ERP. You will have the chance to work with the latest trends and technologies in Cloud and ERP while expanding your skill set.
You will get the opportunity to work in a broad technical role with competent and engaged colleagues. You will be a vital member of this new team, playing a key role in its development and contributing to the long-term success. This role not only offers significant opportunities for professional growth but also specializes in AWS/Cloud and Jeeves ERP. You will have the chance to work with the latest trends and technologies in Cloud and ERP while expanding your skill set.
Responsibilities
System Monitoring and Maintenance
- Monitor Critical Services and System Performance.
- Health Checks: Regularly check the health of the EC2 instances, ERP system and other resources.
User Management
- Provisioning Users: Create and manage user accounts.
- Access Control: Configure IAM roles and policies to ensure proper access control.
Support and Troubleshooting
- Incident Response: Respond to and resolve incidents.
- Support Tickets: Manage and resolve support tickets in a timely manner.
- Log Analysis: Analyse application and system logs to troubleshoot issues.
- Root Cause Analysis: Perform root cause analysis for recurring issues and propose solutions.
Configuration Management
- System Configuration: Assist in configuring ERP modules as per business requirements.
- Parameter Tuning: Tune & configure system parameters to optimize performance.
- Microsoft SQL, benchmarking, and performance analysis / optimization.
Security Management
- Audit Compliance: Ensure compliance with security policies and audit requirements.
Deployment and Updates
- Software Updates: Apply patches and updates to the ERP software.
- Environment Management: Manage different environments (development, testing, production) within AWS.
Documentation and Reporting
- Document Procedures: Create and maintain documentation for standard operating procedures and system configurations.
- Knowledge Base: Contribute to a knowledge base for common issues and solutions.
Skills, Knowledge & Expertise
Requirements:
- Bachelor’s degree in Informatics or Information Technology.
- Experience in infrastructure and cloud solutions.
- Experience with system administration e.g. Microsoft Windows Server, SQL Server, and virtualization.
- Certification in Cloud and Microsoft solutions is a strong advantage
Your profile:
You possess an analytical mind and a structured, solution-oriented approach to your work. You are proactive, capable of making independent decisions. At Forterro, we value teamwork and believe in collective success. You'll be supporting both colleagues and clients in an international environment, requiring adaptability and strong communication skills.
If you're passionate about technology, enjoy problem-solving, and excel in a dynamic, global setting, we'd like to hear from you.
You possess an analytical mind and a structured, solution-oriented approach to your work. You are proactive, capable of making independent decisions. At Forterro, we value teamwork and believe in collective success. You'll be supporting both colleagues and clients in an international environment, requiring adaptability and strong communication skills.
If you're passionate about technology, enjoy problem-solving, and excel in a dynamic, global setting, we'd like to hear from you.
За Forterro
Основана през 2012 г., Forterro се превърна в лидер в категорията на индустриалния софтуер - с опорни точки в най-големите производствени икономики в Европа, както и с регионални центрове за обслужване и центрове за развитие по целия свят. От повече от 40 офиса нашите над 1700 служители предоставят и поддържат софтуер за над 13 000 индустриални предприятия. Нашите продукти са дълбоко вкоренени в изискванията на местната география. И всеки от тях е предназначен да укрепи и ускори способността на нашите клиенти да работят ефективно и да се конкурират ефикасно.
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